novartglass.com - Guest Message | Questions & Answers


About us ... Who are you? Sino-German Magic Arts and Crafts Glass Co., Ltd is a joint venture company which is located in the north of China. We produce hand made glass products of good quality and high styles. Are you a manufacturing or commercial company? All the products available on our websites are hand made in our own workshops and we also have a full control of the distribution and the sales. How can you guarantee that I will receive the items I have ordered? Sino-German Magic Arts and Crafts Glass Co., Ltd has six years of tradition and experience in customer service and logistics. We always go the extra mile to serve our clients even better. We make sure you will receive exactly what you have ordered and in the shortest time possible. Normally, how long do you need to answer my question by the e-mail? Our policy is to reply customers' emails within 24 hours. Where could I get the catalog? You could get the catalog through the link: http://www.novartglass.com/glass-bongs-pipes-waterpipes-Manufacturer.htm How could I get the price list? Sorry that normally we do not send price list, but send the prices and other information according to the detailed items you are interested in. Please tell us the detailed information you want to know, including the items you are interested in through filling the form ( Order List Request.xls ) and send it to us by email, and then we will reply with the information you want to know within 24 hours. MOQ ... What is the minimum order ? About the glass bongs, the minimum order is 12 pieces for one item and 360 pieces in total. About the bong accessories and glass pipes, the minimum order is 50 pieces for one item and 500 pieces in total. Products ... How can your prices are so accessible ? As we are the producers as well as the distributors of our pipes, there is no additional cost and our prices remain very reasonable. Can I order custom made pipes? Normally we don't offer custom made products except the order is big enough, but we recommend you to check our website for new designs regularly. Payments ... Which mode of payment is accepted usually? Telegraphic Transfer (T/T) Which currencies are allowed for payment? Transactions can be made in American dollars (USD), Euros (EUR) and CNY (RMB）. Shipping ... Do you ship your products to all countries? Yes, we do. After placing an order you will immediately receive an e-mail confirmation. After receiving the payment in advance, orders will be made and shipped without delay in the shortest time possible. How long does it take to deliver my order to the US and Europe? By ocean shipping, it takes about one month. Is there a possibility of faster delivery? Yes it is - by using the Express Mail Service (EMS). But it is much more expensive than common delivery. The price depends on weight and size of your package. Do I have to sign for the delivery? It depend on your local post office and customs. What is your policy on damage caused by shipment? Even though this happens very rarely, if you want, the products could be insured. Can I have a tracking number for my order? Yes, of course. Tracking numbers are sent on request only. Personal security ... How do you pack your product? Is it packed discreetly? We use only specially-made small boxes and big cartons for our products containing the necessary information. Others … I have questions that are not listed here. What do I do ? Please contact us and we will do our best to assist you.